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The participant from Greece had a pending withdrawal of winnings due to a rollover requirement from a beforehand returned deposit. Despite the deposit return having been as a outcome of casino’s mistake, the wagering requirement was not eliminated, which prevented the player from withdrawing his present winnings. The participant had defined that he had wagered his deposit multiple times, however the casino insisted on the rollover requirement. We reached out to the casino and so they agreed to manually pay out the player’s stability.